Help Center › Troubleshooting & FAQs

My two-step code is not accepted

Codes from an authenticator app depend on the time. These are the usual causes:

• The phone's clock is off. Turn on automatic date and time in your phone's settings. In Google Authenticator, open the menu, choose Time correction for codes and then Sync now.
• You used an old code. Wait for the next code. Each code works once and lasts about 30 seconds. A code that was just used can not be used again.
• Wrong account in the app. If you have several SimplShare entries, check the email address next to the code.
• Too many wrong tries. After 5 wrong codes the login stops. Log in again and enter a fresh code.
• You turned it on again on a new phone. The old entry in the previous app no longer works. Use the new one.

If none of this helps, use a recovery code. If you have none left, see I lost my phone and my recovery codes.