Help Center › Troubleshooting & FAQs
A link does not work
- 404, "File not found" or "This link is not valid": the file was deleted, its self-destruct time ran out, or the folder is no longer shared. Ask the sender for a new link.
- 401, "Please log in": the page is only for logged-in people. Log in, and you come back to it.
- 403, "Not allowed" or "Downloads are turned off": you are not allowed to do that. For downloads, the owner turned them off.
- "Private file" or "Locked file": the owner restricted it. Log in with the invited email address, or enter the password you were given.
